KUNDENSERVICE · RETOURENPORTAL
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TK-GRUPPE.COM ONLINESHOP
Bei TK-Gruppe.com bestellt?
Melde dich mit der E-Mail-Adresse deiner Bestellung an.
Anschließend kannst du die betreffende Bestellung auswählen
und deine Rückgabe starten.
TK-Bestellung öffnen
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mit deiner Bestell-E-Mail aktivieren.
Wo wurde bestellt?
Über einen Marktplatz bestellt?
Entschuldige bitte: Bestellungen, die über einen externen
Marktplatz aufgegeben wurden, können auch nur dort zurückgesendet
werden. Wähle deinen Marktplatz und nutze dort die Funktion für
Rücksendungen.
Ich komme nicht weiter
✉
SO FUNKTIONIERT ES
In drei Schritten zur Rückgabe
1
Bestellung öffnen
Melde dich an und wähle die betreffende Bestellung aus.
2
Rückgabe anmelden
Wähle Artikel, Menge und Rückgabegrund aus.
3
Ware zurücksenden
Verpacke die Ware sicher und folge den angezeigten Versandhinweisen.
Wichtig vor dem Versand
Bitte melde deine Rückgabe vor dem Versand an. So können wir sie
eindeutig zuordnen und schneller bearbeiten. Sende den Artikel
vollständig und transportsicher verpackt zurück.
HÄUFIGE FRAGEN
Noch etwas unklar?
Wie lange kann ich meine Bestellung widerrufen?
Verbraucher haben grundsätzlich ein gesetzliches Widerrufsrecht
von 14 Tagen. Einzelheiten und mögliche Ausnahmen findest du in
unserer Widerrufsbelehrung.
Wann erhalte ich meine Erstattung?
Nach Eingang und Prüfung der Rücksendung erfolgt die Erstattung
über die ursprünglich verwendete Zahlungsart. Je nach
Zahlungsanbieter kann die Gutschrift einige Werktage benötigen.
Kann ich einen Artikel direkt umtauschen?
Wenn ein direkter Umtausch nicht angeboten wird, sende den Artikel
zurück und bestelle die gewünschte Ausführung neu. So ist die
Verfügbarkeit sofort ersichtlich.
Mein Artikel ist beschädigt oder unvollständig – was nun?
Schreibe uns bitte an service@tk-gruppe.com und beschreibe den
Defekt. Fotos der Ware und Verpackung helfen uns bei einer
schnellen Lösung.
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